Shipping Policy


We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Rush (1-2 Business Days) or Expedited (2-3 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will ship on the next business day. Saturdays and Sundays are not considered as business days.

At Damozelle, we try our best to ship your orders within 24-48 hrs of receiving it, however, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.

If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.

Shipping Terms Glossary

  • Standard Shipping: Most orders are delivered within 5-7 business days.
  • Expedited: Most orders placed before 2:30 pm EST are delivered in 2-3 business days.
  • Rush: The fastest option available, most orders placed before 2:30 pm EST are delivered in 1-2 business days.

Shipping Charges in the Continental United States

Order Value Ground Expedited Rush
$98.99 or less $7.99 Based on weight Based on weight
$99.00 or more FREE Based on weight Based on weight

 

Shipping Charges outside the Continental United States

(American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii, and Alaska)

Order Value Ground Expedited Rush
$49.99 or less $14.99 Based on weight Based on weight
$50 to $98.99 $19.99 Based on weight Based on weight
$99 to $199.99 $24.99 Based on weight Based on weight
$200.00 to $499.99 $49.99 Based on weight Based on weight
$500.00 to $699.99 $69.99 Based on weight Based on weight
$700.00 to $999.99 $99.99 Based on weight Based on weight

International Shipping Terms

Our free shipping offer does not apply to international orders.

Customs Duties and Taxes:

International customers are responsible for customs, taxes, and levies which may be assessed by the government upon the importation of the product into the customers’ respective country. International orders confiscated by the customs or lost due to customer’s fault will not be refunded. We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, the customs officer, who determines which Medical Supplies is duty-free and not, has full authority to charge you, the buyer for the customs duty and taxes.

Due to complex and ever-changing customs policies which vary widely from country to country, we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you first become familiar with the customs laws in your country and contact your local customs office or tax authority for information specific to the products before placing an order with Damozelle. By placing the order from Damozelle.com, you accept, agree and assume any risks, charges and a cost associated with the shipment of your order and is the responsibility of the customer.

Orders that are seized or delayed by customs are the responsibility of the customer and not Damozelle. Damozelle cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. 

Unfortunately, some items are not eligible for international shipping due to size and customs restrictions.

International Shipping Method:

Damozelle currently ships via US Postal Service and UPS Worldwide. Buyer may use a freight forwarder of their choice in which case we will ship the order to them.

Transit Time:

Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Damozelle is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.