Olenya
Extremely frustrated customer support
The Hpfy intentionally failed to notify me about this Item #392 being out of stock. When I called, the representative put me on hold often, and for very long periods of time. She then proceeded to present a range of excuses why I didn't get the notification email which I was not interested in. I decided to talk to the manager, Daisy, about the item substitute, but she refused to deal with my questions. We ended our conversation with me having canceled the backorder. There weren't any follow up with an apology email or confirmation for cancelling my order.
I am most annoyed that I wasted a week waiting for order to arrive. My impression of Hpfy has been unsatisfactory. Your inability to provide effective customer service means that I have to engage the services of a professional healthcare online retailer.
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